‘Social Listening’: The Consumer Goods Giant Seeks to Capitalise On Vaseline’s Social Media Breakthrough.

As a product discovered more than 150 years ago in the oil fields of Pennsylvania, the modest tin of Vaseline might not appear as an clear candidate for online content feeds.

Nonetheless, its ascent as a viral TikTok topic has thrust it into the lead of an promotional upheaval, where major corporations are allocating substantial funds to content creators and devoting less capital to advertising goods in conventional outlets.

From Oil Rigs to Online Hacks

Originally produced in the 1870s by a chemist, Robert Cheeseborough, who observed drillers applying to their skin with a derivative of drilling. Currently, a wave of content from users have recorded its extensive utilization in “practical tricks”.

It has been touted as a remedy for cleaning shoes or extending perfume longevity, as well as a fix for squeaky doors. Users have even applied it to prevent the annoyance of chip seasoning clinging to fingers.

Harnessing the Hype

Noticing its viral resurgence, strategists within the corporation enhanced the tricks by having their research teams evaluate the claims and providing creators with the outcome data.

Suggestions that it lessened the burn from hot food on the lips were validated. So too were ideas it could prolong perfume and revive leather bags. Suggestions it could brighten smiles or make eyelashes longer were debunked.

The ‘Social Listening’ Strategy

Outdoor advertising and television commercials would once have been the cornerstone of its marketing push. However, this online trend has persuaded leaders to ramp up funding for content creators.

This monitoring of online platforms to shape commercial tactics has been dubbed “social listening”. Fernando Fernández, newly named, has suggested it is aiming to spend 50% of its massive marketing spend on social media content.

Evolving With Audience Behavior

The company's social media lead, who is spearheading the social media effort, said the company was simply adapting to new ways of reaching consumers. She said participating on platforms “without dampening the fun” was paramount.

“How can companies join discussions credibly? That’s always what we’ve been trying to do as brands, since the era of community gossip and sharing usage tips.

“We are witnessing a departure from a one-to-many model, where we would just send out ads … Now it’s many conversations, diverse communities. The shift of the algorithms means that these groups seem specialized, however, they are large.

“Having your brand advocated by consumers, talked about by other people, that fosters reliability and pertinence. Content makers are key. We are expanding this endorsement system.”

A Seismic Media Shift

The approach indicates dramatic transformations taking place in media consumption, with Gen Z and millennial audiences devoting greater hours to apps like TikTok and Instagram than traditional TV, print, or radio.

The transition is visible in declines in TV and print advertising. In the UK, commercial funding for primary networks have declined by over six hundred million pounds in real terms since 2019.

The Creator Economy Boom

Additionally, it points to a blurring of media roles as brands effectively act as media producers, partnering with hundreds of content creators to boost their products.

Leon Harlow said: “Obviously there’s a flow of audiences away from some legacy media and they are dedicating far more hours to digital video and image apps than they are watching live TV or reading print.

“Numerous corporations inform us people trust recommendations from the individuals they follow compared to commercial messages. It's an ongoing shift.”

He added firms may also cut expenditures by focusing on influencers over expensive broadcast campaigns, which also enables easier content adjustment to test effectiveness.

This strategy is expanding. Promotional expenditure on the creator economy is rising at quadruple the rate than total media spending. Stateside, it has increased by over 100% since 2021 and is expected to hit tens of billions in 2025.

TV's Lasting Role

Even with this transformation, executives said they believed TV advertising still had a prominent role to play, as broadcasters retained the power to drive countrywide discourse.

She added: “A top-tier ROI marketing event is still events like the Super Bowl. It’s not about those broadcasters saying: ‘Oh, we’re not relevant any more.’ It concerns who commands eyeballs … I think there’s 100% a place for them.”

Aaron Elliott
Aaron Elliott

A seasoned travel writer and lifestyle curator with a passion for uncovering hidden gems and sustainable adventures across Europe.